Privacy and GDPR Policy

Privacy and Personal Data

DISCLOSURE TEXT

As the data controller, MİSAN GRUP ELEKTRONİK SANAYİ VE TİCARET A.Ş. ("Misan Oyuncak"), informs you that the personal data you share with us may be recorded, stored, retained, re-organized, shared with institutions and organizations legally authorized to request this personal data, and transferred to third parties in accordance with the conditions provided in the Personal Data Protection Law No. 6698 ("KVKK").

Your personal data may be deleted, destroyed, or anonymized if the conditions specified in the KVKK and relevant legislation are met.

YOUR PROCESSED PERSONAL DATA

The following personal data may be processed based on the transactions you conduct with Misan Oyuncak.

Identity Data: Name, surname, and identity information as required by the nature of the transaction or legislation (e.g., for issuing an invoice).

Contact Data: Phone number, full address, delivery address, billing address, and email address.

Financial Data: Payment and invoice information, bank and IBAN details if necessary (e.g., for a refund), payment amount, tax information, payment method, and financial transaction records. Your card information is processed by payment service providers.

Visual and Auditory Data: Image recordings obtained for security purposes when camera systems are used at our physical locations, and photos, videos, or similar content sent by you within the scope of customer service (e.g., a short video sent in your support request regarding a product).

Customer Transaction Data: Order information, purchased products, membership information, return and exchange records, customer service requests, campaign and discount usage information, and records related to the use of products or services.

Transaction Security Data: IP address, website login-logout and transaction records, session information, device and browser information, and data obtained through cookies and similar technologies.

Marketing Data: Commercial electronic communication preferences, campaign interactions, and information related to advertising/marketing activities, as required by legislation and subject to explicit consent or other valid legal grounds.

Request and Complaint Data: Information regarding requests, suggestions, evaluations, and complaints you submit to us via customer service, email, WhatsApp, communication forms, social media, or other channels.

OUR PURPOSES FOR PROCESSING YOUR PERSONAL DATA

Your personal data may be processed for the following purposes in accordance with the personal data processing conditions specified in Articles 5 and, where necessary, 6 of the KVKK:

  • Receiving and managing orders,
  • Presenting products,
  • Preparing and delivering orders,
  • Carrying out payment and invoicing transactions,
  • Carrying out return, exchange, withdrawal, and refund processes,
  • Carrying out customer relations and customer service,
  • Providing after-sales support,
  • Evaluating requests, suggestions, and complaints,
  • Carrying out logistics and cargo operations,
  • Carrying out financial and accounting transactions,
  • Establishing and performing distance sales contracts,
  • Fulfilling legal obligations,
  • Ensuring the legal and commercial security of our company,
  • Carrying out information security processes,
  • Detecting unauthorized, fraudulent, or suspicious transactions,
  • Carrying out, monitoring, and improving business processes,
  • Improving the functionality and user experience of the website,
  • Carrying out advertising, campaign, and marketing activities when permitted or when there is another valid legal reason.

METHOD AND LEGAL BASIS FOR COLLECTING YOUR PERSONAL DATA

Your personal data may be collected through automated or non-automated methods via our website, www.misanoyuncak.com.tr, order and payment screens, membership and communication forms, cookies, email, telephone, WhatsApp, customer service, social media accounts, contracts, and other electronic or physical channels.

Your personal data may be processed based on the legal grounds specified in Article 5 of the KVKK according to the concrete data processing activity:

  • Explicitly provided for by laws,
  • Directly related to the establishment or performance of a contract (e.g., the delivery of your order),
  • Necessary for the data controller to fulfill its legal obligations (e.g., invoice and accounting records),
  • Made public by the data subject themselves,
  • Necessary for the establishment, exercise, or protection of a right,
  • Necessary for the legitimate interests of the data controller, provided that the data subject's fundamental rights and freedoms are not harmed (e.g., website security and prevention of fraudulent orders)

and based on your explicit consent where necessary. Analytical and advertising cookies are used only with your explicit consent/approval.

SHARING PERSONAL DATA WITH THIRD PARTIES

Your personal data may be transferred to the following parties to the extent necessary to achieve the purposes explained above:

  • Our employees and authorized personnel,
  • Cargo and logistics companies,
  • Payment and financial institutions,
  • E-commerce and technology infrastructure providers,
  • Accounting and financial service providers,
  • Information technology, hosting, and security service providers,
  • Customer service providers,
  • Marketing, advertising, and communication service providers,
  • Legal, financial advisory, and consulting service providers,
  • Our business partners and service providers,
  • Public institutions and organizations legally authorized to process data, and judicial authorities

in accordance with the conditions provided in the KVKK and relevant legislation.

Our website operates on Shopify, an e-commerce infrastructure provider located abroad. Furthermore, with your approval, data may be shared with service providers located abroad, such as Meta Platforms, for advertising and measurement purposes. The transfer of personal data abroad is carried out in accordance with the conditions and appropriate safeguards provided in Article 9 of the KVKK and relevant legislation.

RETENTION AND DESTRUCTION OF PERSONAL DATA

Your personal data is retained for the period necessary for the purpose for which it is processed and for the legal retention periods specified in the relevant legislation.

If the reasons for processing your personal data cease to exist and there is no other legal obligation requiring the retention of the data, your personal data will be deleted, destroyed, or anonymized in accordance with the relevant legislation.

COMMERCIAL ELECTRONIC COMMUNICATIONS

Emails, SMS, and WhatsApp messages containing campaign, discount, and new product announcements are sent only with your approval, and approvals are recorded in the Message Management System (İYS). You may withdraw your approval at any time for free by selecting the opt-out option in each message, through the İYS, or by writing to info@misangrup.com.tr. Order, cargo, and invoice notifications are not covered by this scope.

YOUR RIGHTS UNDER ARTICLE 11 OF THE KVKK

Under Article 11 of the KVKK, you have the following rights regarding your personal data:

  • To learn whether your personal data is being processed,
  • To request information about the processing of your personal data if it has been processed,
  • To learn the purpose of the processing of your personal data and whether it is being used in accordance with that purpose,
  • To know the third parties to whom your personal data has been transferred domestically or abroad,
  • To request the correction of your personal data if it has been processed incompletely or incorrectly,
  • To request the deletion or destruction of your personal data if the conditions provided in the KVKK are met,
  • To request that the correction, deletion, or destruction of your data be notified to the third parties to whom the data has been transferred,
  • To object to a result produced solely by automated systems that is unfavorable to you,
  • To request compensation if you have suffered damage due to the unlawful processing of your personal data

you have the right to these rights.

You may submit your requests under the scope of the KVKK to the data controller using the following methods:

For a written application (by hand-delivered petition with a wet signature or by mail): Mahmutbey Mah. 2447. Sk. No:81 Bağcılar / İstanbul

For an electronic application (from your email address registered in our system): Email: info@misangrup.com.tr

The application must include mandatory information required by legislation, such as name, surname, signature if the application is in writing, T.C. identity number for Republic of Turkey citizens, nationality and passport number or identity number if available, the place of residence or business address for notification, email address and phone number if available, and the subject of the request.

Information and documents related to the subject must be attached to the application.

The requests in your application will be finalized free of charge within 30 days at the latest, depending on the nature of the request. If the process requires an additional cost, the fee determined in the tariff set by the Personal Data Protection Board may be charged. If your application is rejected, the response provided is found insufficient, or no response is given within the specified period, you may file a complaint with the Personal Data Protection Board in accordance with Article 14 of the KVKK.

The data controller may request the necessary information and documents to determine whether the person making the application is the data subject and to clarify the matters stated in the application.

This Disclosure Text may be updated as necessary in accordance with changes in legislation or company operations.

DATA CONTROLLER MİSAN GRUP ELEKTRONİK SANAYİ VE TİCARET A.Ş. Tax No: 6221802978 Address: Mahmutbey Mah. 2447. Sk. No:81 Bağcılar / İstanbul Email: info@misangrup.com.tr

EXPLICIT CONSENT DECLARATION

This declaration is separate from the Disclosure Text and is valid only for the transactions you select below. Not giving your approval does not prevent you from shopping. You may withdraw your approval at any time by writing to info@misangrup.com.tr .

☐ I consent to campaign, discount, and new product announcements being sent to me via email, SMS, and WhatsApp.

☐ I give my explicit consent to my data obtained through analytical and advertising cookies on the website being processed for the purposes of measuring advertisements and showing me suitable ads, and being transferred to advertising service providers located abroad (e.g., Meta Platforms) for this purpose.

Data Controller: MİSAN GRUP ELEKTRONİK SANAYİ VE TİCARET A.Ş. Email: info@misangrup.com.tr

COOKIE POLICY

As Misan Oyuncak, we may use cookies and similar technologies when you visit our website to ensure that the website works correctly and securely, improve your shopping experience, analyze website performance, and offer you more suitable advertising and marketing content if the necessary permissions are obtained.

Cookies are small data files that can be saved to your computer, phone, tablet, or other devices when you visit the website.

If information of a personal data nature is obtained through cookies, such data is processed in accordance with the KVKK and relevant legislation.

  1. Cookie Types

Strictly Necessary Cookies These are cookies required for our website to work correctly and securely. They may be used for basic functions such as maintaining the session, operating the shopping cart, and security and verification processes. These cookies are not used for advertising or personalized marketing purposes and do not require approval.

Functionality Cookies These are cookies that help us remember the language, region, or other website preferences of users visiting the website. Disabling these cookies may cause some personalized features on the website not to work properly.

Performance and Analytics Cookies These are cookies that help us understand how visitors use our website. They are used with your approval for measuring website performance, analyzing visitor behavior, detecting technical issues, and improving the user experience.

Targeting and Advertising Cookies With your approval, these are used to show you more relevant ads on our website or other digital platforms, measure the performance of advertising campaigns, and improve marketing activities (e.g., Meta Pixel).

Session Cookies These are temporary cookies that are deleted when the internet browser is closed.

Persistent Cookies These are cookies that remain on your computer or other devices for the specified retention period.

  1. Purposes of Cookie Use

Misan Oyuncak cookies may be used:

  • To ensure the website works correctly and securely,
  • To ensure the protection of shopping cart and session information,
  • To make the website easier to use,
  • To remember user preferences,
  • To increase the functionality and performance of the website,
  • To detect technical issues and errors,
  • To analyze website usage,
  • With the necessary permissions, to measure and personalize the effectiveness of advertising and marketing activities,
  • To ensure the legal and technical security of users and Misan Oyuncak

for the purpose of.

  1. Managing Your Cookie Preferences

Regarding the use of non-mandatory cookies, you can manage your choices through the cookie preferences area offered on our website.

You can also view, delete, or prevent new cookies from being saved in your device through your internet browser settings.

If cookies are deleted or blocked, some of your previously set preferences on our website may be deleted and some features may not work properly.

  1. Managing Cookies in Your Browser

In the privacy or site settings section of your internet browser;

  • You can view saved cookies,
  • Delete specific cookies,
  • Block third-party cookies,
  • Block cookies from specific websites,
  • Block all cookies,
  • Set cookies to be deleted when the browser is closed.

The names of menus and settings in browsers may vary depending on the browser and version used. On mobile devices, you can also view, delete, or block cookies in the privacy/site data settings of Safari, Chrome, or the internet browser you use.

Some functions of our website may be affected when you change your cookie preferences.

CAMERA RECORDING SYSTEMS INFORMATION NOTICE

This Information Notice has been prepared to inform data subjects about the processing of personal data collected through security camera systems used by the data controller MİSAN GRUP ELEKTRONİK SANAYİ VE TİCARET A.Ş. within the scope of the Personal Data Protection Law No. 6698 ("KVKK").

Video recording may be carried out in offices, warehouses, and other physical areas where Misan Oyuncak's camera system is used to ensure security.

Camera systems are used to ensure the security of customers, employees, visitors, company assets, and physical areas.

No camera recording is conducted in toilets, changing rooms, and similar areas with a high expectation of privacy.

PURPOSE OF PROCESSING PERSONAL DATA

Video recordings obtained through security cameras may be processed in accordance with the personal data processing conditions specified in the KVKK and related legislation for the following purposes:

  • Ensuring physical area security,
  • Protecting the security of customers, employees, and visitors,
  • Protecting company assets and product inventory,
  • Preventing or detecting potential unlawful incidents,
  • Creating evidence in legal proceedings when necessary,
  • Ensuring legal, technical, and commercial security

and other purposes.

PARTIES TO WHOM PERSONAL DATA MAY BE TRANSFERRED AND PURPOSE OF TRANSFER

Camera recordings may be transferred to the following parties, limited to the purposes specified above and when necessary:

  • Authorized public institutions and organizations,
  • Judicial and administrative authorities,
  • Legal advisors,
  • Security service providers

in accordance with the KVKK and related legislation.

METHOD AND LEGAL BASIS OF COLLECTING PERSONAL DATA

Image data is collected automatically through security camera systems located at physical locations.

Personal data is processed based on the legal grounds specified in Article 5 of the KVKK, provided that the basic rights and freedoms of the data subjects are not harmed, for the legitimate interests of the data controller and when processing data is necessary for the establishment, exercise, or protection of a right.

YOUR RIGHTS UNDER ARTICLE 11 OF THE KVKK

Regarding camera recordings, you may exercise the rights under Article 11 of the KVKK listed in the above Information Notice using the same application methods. Applications will be finalized within 30 days at the latest, depending on the nature of the request.

DATA CONTROLLER MİSAN GRUP ELEKTRONİK SANAYİ VE TİCARET A.Ş. Address: Mahmutbey Mah. 2447. Sk. No:81 Bağcılar / Istanbul Email: info@misangrup.com.tr

This text has been prepared for general information purposes; approval from a legal/financial advisor is recommended for the final legal content